Terms & Conditions

General Terms & Conditions of Service

At Alo Consultation, we provide humanized, compassionate and innovative resources to the disability community. To us, this means supportive learning for people with developmental disabilities and the people who care for them, whether this be a paid provider or a family member or friend. We strive to be the most transparent, approachable, humanized education in the field today and hope to expand and inform society’s understanding of people with disabilities. Our terms and conditions of service exist to establish a respectful, productive, and secure platform for Alo Consultation as a company and for all who access and engage with the content, resources, and information we provide.

Please note that Alo Consultation reserves the right to refuse to provide services to anyone for any reason at any time. When purchasing services and products from Alo Consultation, you agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of these services and products without express written permission from Alo Consultation. We welcome you to the Alo Consultation Community and thank you for acknowledging and agreeing to comply with the standards and mutual agreements set forth.

Disclaimers, Limitations of Liability and Warranties

Alo Consultation is not liable for any personal or professional consequences resulting from use of our products. All information, content, and material is intended for educational and historical purposes, and should NEVER be considered medical, legal, or behavioral advice. Alo Consultation does not guarantee specific outcomes from services and products. All content is provided in good faith to review and interpret at the users’ discretion. If you have a specific medical, behavioral, legal, or ethical concern, please seek out a qualified, licensed professional for direct advice. Products and services are provided  "AS IS" and "AS AVAILABLE", with all faults and defects, without warranty of any kind. To the maximum extent permitted under applicable law, Alo Consultation expressly disclaims all warranties, whether express, implied, statutory or otherwise. Without limitation to the foregoing, Alo Consultation provides no warranty or undertaking, and makes no representation of any kind that the products or services will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

To the maximum extent permitted by applicable law, in no event shall Alo Consultation or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the products or services, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Intellectual Property

All course materials, including videos, documents, and related content, are the exclusive property of Alo Consultation. Unauthorized use, distribution, or reproduction of these materials is strictly prohibited and may result in legal action.

Links to Other Websites

Alo Consultation’s services and products may contain links to third-party web sites or services that are not owned or controlled by our company. Alo Consultation has no control over, and assumes no responsibility for: the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Alo Consultation shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services. Alo Consultation strongly advises that you read the terms and conditions and privacy policies of any third-party web sites or services you choose to visit.

Standards of Conduct & Expectations

Alo Consultation supports a constructive learning environment committed to respect and continual development. It is the standard of the company that all communication is productive, dignified, and conscientious of others. In the spirit of healthy learning and growth, all members of the Alo Consultation Team will uphold courteous and thoughtful communication and will expect the same from all users and clients. This educational community is intended to be safe and tolerant of differing opinions and perspectives. Please use personal discretion and respect for others at all times when interacting on Alo Consultation platforms. We ask that comments, feedback, and discussion occur in a manner that is mutually dignified and respectful and that all participants refrain from using language which may harm others.

Prohibited Use

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Payment Terms

Payment for products and services must be made through the payment portal which delineates all accepted methods. Payment is due at the time of purchase unless otherwise stated (as in the case of a payment plan). All sales of products and services are final and non-refundable with the exception of scheduled appointments.

Cancellation Policy for Scheduled Appointments

Cancellations made 2 days or more in advance of the appointment date will result in a cancellation fee of 20% of the total cost of the booking. Cancellations made within 2 days (or 48 hours) of the appointment time will be charged 100% of the cost of the booking. No-shows or missed appointments will also be charged 100% the cost of the booking. We are open to rescheduling based on availability and amount of advance notice. If unforeseen emergencies require a cancellation, please contact us, and we will work together to find a solution.

Pricing

Prices for products and/or services are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of products or services.

Privacy Policy

Alo Consultation is committed to respecting and protecting your personal information. Data collected will be used solely for administrative purposes. It will not be shared with third parties without your consent, except as required by law. Alo Consultation collects and stores information entered on our website and we add contact information provided by text, email, in-person sign-up, and social media, as requested. Alo Consultation collects the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. Alo Consultation may also use software to collect visit information, including page response times, length of visits, page interaction information, and browsing methods to and away from the page. 

Alo Consultation will also collect personal information (including name, email, password, communications); payment details (including credit card information) for transactions, comments, feedback, product reviews, recommendations, and personal profile.Personal information is used for the reasons stated above only.

Non-personal and personal information may be collected for the following purposes:

  1. To provide customer assistance and technical support;

  2. To contact our Visitors/Users with general or personalized service-related notices and promotional messages;

  3. To create aggregated statistical data and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  4. To comply with any applicable laws and regulations.

Our company is hosted on the Squarespace platform. Squarespace provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Squarespace’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.


All direct payment gateways offered by Squarespace and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

There are two types of cookies used while you are on Alo Consultation’s platforms: Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.

If you don’t want us to process your data anymore, please contact us at hello@aloconsultation.com. Likewise, if you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at the same email address. 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Termination of Access

Your access to Alo Consultation products and services may be terminated if you reproduce direct content or otherwise violate our conduct guidelines. We may terminate or suspend access immediately, without prior notice or liability, without limitation if you breach these Terms and Conditions. Upon termination, your right to use Alo Consultation products and services will cease immediately. Termination decisions are made at the discretion of our Alo Consultation team and are final. No refunds may be granted in the case of termination of your account.

Dispute Resolution

If you have any concern or dispute about the products or services, under this agreement, you agree to first try to resolve the dispute informally by contacting the Alo Consultation.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Changes to These Terms and Conditions

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Alo Consultation’s sole discretion.

By continuing to access or use products and services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website, products and services.

Contact Us

If you have any questions about these Terms and Conditions, you may contact us:

  • By email: hello@aloconsultation.com

  • By visiting this page on our website: www.aloconsultation.com

  • By phone number: 415.484.9526

Acknowledgment

These are the Terms and Conditions governing the use of our products and services and the agreement that operates between you and Alo Consultation. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of our products and services is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, clients, and users.

You agree to be bound by these Terms and Conditions when you access products and services provided by Alo Consultation. If you disagree with any part of these Terms and Conditions, then you may not access the Service.

Your access to and use of the Service is also conditioned on your acceptance of and compliance with the Privacy Policy of Alo Consultation. Our Privacy Policy describes our policies and procedures on the collection, use and disclosure of personal information when you use our products and services, access the website, and engage through social media platforms and tells you about your privacy rights and how the law protects you. 

The standards and conditions above represent the understanding between you and Alo Consultation. It is our sincere hope that your learning experience will be both enriching and enjoyable.